Following Resume and Curriculum Vitae.
September 19, 1997.
Re: Technical Services and other available positions Available:
Submitting a resume for your Human Resources Department to review. As an experienced Support Technician in the Automation field with over 5 years of experience and added Administrative assistant experience, enclose is my resume as a first step in exploring the possibilities of employment with your organization.
My most current and recent experience was as a front line Helpdesk Automation Support Specialist in automated environment with Elections Canada and previously with HRDC In Hull Quebec. I was responsible for the incoming client calls, including the various on line user support and troubleshooting problems for software applications and Microsoft based products and network LAN assistance. In addition, I developed good communication skills and organizational skills with effective office skills.
As a member of your organization, I would bring a focus on quality and ease of attaining
your organizational goals. Furthermore, I work well with others, and very dedicated to
attaining client satisfaction. I look forward to Talking to you in the future and hope to hear
from you soon. I can be reached at one of the following phone numbers during the day.
1-613-932-8007 during the day or evening at a convenient time for you. E-mail Address
bear@cnwl.igs.net And thank you for your help and consideration.
Sincerely,
Objective:
An interesting and demanding position in where I may be of assistance in Attaining your organizational goals and at the same time securing Full time or part time employment. Willing to do Telenet working via Internet.
Education:
Work experience:
Automation Support Special. Helpdesk For Returning Officers in Federal 1997 Elections:
Microsoft Windows 95 and NT Hot Line Support with various Microsoft Based Products.
Hardware and software support. Client Based over the phone troubleshooting and overall
one stop Helpdesk front line Support. Special based software applications for Federal
Elections. Various products included Netscape, DOS based applications. Beyond Mail
Intelligent messaging services. Banyan networking and Novel. Hardware Installs and
software configuration and installations. Printer and various peripherals' installations from
scanners to video conference installations. Configuration and Internet setups and TCP IP
Configuration install. Technical Writing and documentation . Various other office practices
that furthered organizations goals. Some Experience in Paradox
Automation LAN Support Special. Helpdesk For EI National Headquarters office:
Microsoft Windows 95 and NT Hot Line Support with various Microsoft Based Products.
Hardware and software support. Client Based over the phone troubleshooting and overall
one stop Helpdesk front line Support. Various products included Netscape, DOS based
applications. Beyond Mail Intelligent messaging services. Banyan networking and Novel.
Hardware Installs and software configuration and installations. Printer and various
peripherals' installations from scanners to video conference installations. Configuration and
Internet setups and TCP IP Configuration install. Technical Writing and documentation .
Various other office practices that furthered organizations goals. Some Experience in
Paradox
Automation Support Installation and Configuration Specialist: 1994-1996-1997
Office Automation CS01 Support Specialist. Computer:
Installation Programming Configuration for Microsoft Based product end user support. Technical Writing and documentation for programming and user guides. Various programming and internal database assistant.
CR04 Administrative Assistant:
For Information Technology Division of Transport Canada. Administrative system Backups. Client support specialist. For Transport Canada Directors and staff. Administrative support position for a group of 5 Technically inclined Individuals. And other related duties.
Lead Hand Mechanic on Machinery.
Languages: English and Français. (Lire, Écrire, communication.)
Volunteer experience:
Interests and activities: Hiking, Internet, Racquet Ball, swimming.
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